Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. We also welcome career changers.

For our office in Berlin Mitte we are looking for a

IT Services Analyst - Application Services (m/f/d)

As an IT Services Analyst, you'll be at the center of our IT operations, ensuring smooth services and giving employees the tools they need to succeed. You'll manage onboarding and offboarding, handle IT requests, resolve incidents, and provide expert support for applications and infrastructure. Acting as the main contact for the IT service desk, you'll also support senior executives and work closely with IT Service Delivery to keep everything running efficiently.

This role includes maintaining clear process documentation, being present on-site when needed, and offering occasional out-of-hours support. Please note: This position is only available on-site and cannot be performed remotely. If you enjoy solving problems in a dynamic environment and want to make an impact on IT service excellence, we'd love to hear from you.

• IT Operations & Support:
  • Manage onboarding/offboarding, ensuring IT equipment and software readiness.
  • Coordinate hardware/software orders and employee IT support requests.
  • Troubleshoot issues with devices and local infrastructure (network/connectivity).
  • Collaborate with IT Service Delivery on major incidents and project implementation.
  • Maintain documentation, manage out-of-hours callouts, and deliver IT training.
  • Provide dedicated support to senior staff and act as main IT service desk contact.
• Application Services:
  • Administer and support Jira, SharePoint, and other applications.
  • Customize/configure apps and deliver user onboarding and training.
  • Coordinate with vendors and development teams for updates and deployments.
  • Maintain user documentation and provide ongoing troubleshooting.

• Bachelor's degree (or equivalent in IT)
• Several years of experience in 1st and 2nd line technical support
• ITIL Foundation certified
• Strong knowledge of IT request fulfillment and incident resolution
• Skilled in managing Joiner-Mover-Leaver (JML) processes and access permissions
• Experienced in delivering IT induction training and handling IT order requests
• Proficient in troubleshooting hardware, software, and connectivity issues
• Familiar with network infrastructure and technical scripting for system changes
• Experienced in supporting and administering Jira, SharePoint, and similar tools
• Excellent skills in English and German.

• An international team with colleagues from more than 50 different countries
• Social benefits such as a company pension scheme and capital formation contributions
• 30 days holiday as well as 24 and 31 December as non-working days
• Employee Assistance Programme – personal 24/7 helpline for all employees
• Additional benefits such as sports activities, free fruit, nuts and drinks
• Employer contributions to BVG job ticket and a Lease a bike programme
• An informal corporate culture - without dress code and ‘Sie'.
• An excellent learning culture and opportunity to improve your professional competencies
• Easily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount